🌲 EVERGREEN KEEPSAKES | RETURNS| WORRY-FREE GUARANTEE PAGE
Title: Returns & Worry-Free Guarantee
Store: Evergreen Keepsakes
Last updated: [ADD DATE]
Contact Us
Evergreen Keepsakes
267 Langley Drive, Suite 4285
Lawrenceville, GA 30046
Phone: 888-514-2414
Email: orders@evergreenkeepsakes.com
Worry-Free Evergreen Keepsakes Guarantee
Buy with confidence knowing that we stand behind your purchase with our 60-day worry-free Evergreen Keepsakes Guarantee.
You love your purchase, or we make it right.
-
For non-personalized items, we offer a 60-day, no-questions-asked guarantee from the date of purchase. If you’re not completely happy, contact us and we’ll work with you on a replacement, store credit, or refund (subject to inspection and condition).
-
For personalized and custom items, each piece is made just for you. Because of the customized nature of these products, personalized items cannot be refunded unless there is a defect or error on our part. In those cases, we will happily remake or replace the item.
Please check and DOUBLE CHECK all spellings, names, dates, and any other personalization details before submitting your order. We produce your item exactly as it appears on your order.
Return Eligibility & Timeframe
We want you to be delighted with your Evergreen Keepsakes purchase. If you are considering a return, email orders@evergreenkeepsakes.com and include your order number plus a brief explanation.
-
Return requests must be made within 60 days of purchase.
-
Items should be in new, unused condition and, when possible, in original packaging.
-
Full-price, non-personalized items: may be eligible for a refund to your original payment method once inspected and approved.
-
Sale/clearance items are typically eligible for store credit rather than a refund.
-
Custom/personalized items: generally non-returnable and non-refundable, except in cases of manufacturing defects or mistakes on our part (we will repair, remake, or replace in those situations).
Original shipping fees (if any) and any shipping protection/insurance fees are non-refundable. Return shipping costs may be your responsibility unless the return is due to an error on our part (wrong item, confirmed defect, etc.).
How to Request a Return
-
Email orders@evergreenkeepsakes.com with your order number, photos (if applicable), and reason for the return.
-
Our team will review your request and let you know if a return, replacement, or store credit is appropriate.
-
If a physical return is required, we’ll provide the correct return address and instructions.
Do not “return to sender” without contacting us first, as our business mailing address is not a returns processing facility, and doing so may delay or prevent proper handling of your return.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 30 days of delivery and include:
-
Your order number
-
A brief description of the issue
-
Clear photos of the item and packaging
Email everything to orders@evergreenkeepsakes.com. Once the issue is confirmed, we will arrange a replacement or other appropriate resolution.
My Item Looks Different from the Online Listing
This is uncommon, but a few factors can cause differences:
-
Some images use high-quality mockups or renderings to show how designs will look on the finished product.
-
Colors may vary between screens and printed materials due to monitor settings, lighting, and material differences (for example, woven blanket texture vs. flat digital art).
If you believe your item does not reasonably match the listing or appears defective:
-
Take clear, well-lit photos of the item from multiple angles.
-
If possible, include a screenshot or link to the product page for reference.
-
Email everything to orders@evergreenkeepsakes.com along with your order number.
We’ll review your photos and work with you on a fair resolution, which may include a replacement if there was a production error.